
SMS and Email Templates are saved draft template communications that you can directly add into your campaign events or one-time communications. This is useful if you often find yourself sending same or similar messages (and you don't want to utilize the Email Builder), as using the templates can save you time.
Navigate to Email Marketing > Templates.
Choose SMS or Email Template.
Customize the template as you wish, and you'll see the preview on the right hand side of the screen.

